Infused Lights logoInfused Lights logoInfused Lights logo
Cart 0

Returns & Refunds Policy

Infused Lights

Returns & Refunds Policy

Last updated: September 12, 2026

We want you to feel good about what you receive. This policy explains how returns and refunds work at InfusedLights.com.

1. 60-day return window (physical items)

You have 60 days from the delivery date to start a return for eligible physical merchandise that is unused, in original condition, with tags attached when applicable, and in original packaging where practical.

2. What is eligible

  • Most apparel and physical products sold as returnable at the time of purchase.
  • Items that arrive damaged or defective (see Damaged or incorrect items below).

Generally not returnable: digital downloads and digital content once delivered or accessed; personalized or custom-made items (unless defective); intimate/worn items that cannot be resold for hygiene reasons; gift cards; and final-sale items clearly marked as such.

3. How to start a return

  1. Email support@infusedlights.com with your order number, item(s), and reason for return.
  2. Wait for return authorization and instructions (including any prepaid label option when we offer one).
  3. Ship the item as instructed. Returns sent without authorization may not be accepted.

4. Refunds & store credit

Once we receive and inspect your return, we typically process a refund or store credit within 5–10 business days. Refunds go back to the original payment method when possible; in some cases we may issue an Infused Lights gift card / store credit. Shipping charges are usually non-refundable unless the return is due to our error or a defective item.

5. Damaged or incorrect items

If something arrives damaged or wrong, email support@infusedlights.com within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund as appropriate.

6. Exchanges

For a different size or style, the simplest path is often a return of the original item plus a new order (subject to availability). Contact support if you need help.

7. Partner-fulfilled products

Some physical items are fulfilled by partners (including Shopify Collective suppliers). Return instructions may follow that partner’s process; we’ll guide you when you contact support.

Related: Shipping Policy · Terms of Service

Infused Lights · support@infusedlights.com